Privacy Policy

Last updated: July 28, 2025

1. Introduction

Expertix AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered expert panel platform.

Please read this privacy policy carefully. This Privacy Policy should be read together with our Terms of Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email, authentication data (managed through Clerk)
  • Expert Creation Data: Expert descriptions, profiles, and configurations
  • Chat Content: Messages, conversations, and interaction history with AI experts
  • Document Uploads: Files you upload for analysis or processing
  • Support Communications: Messages or feedback you send to us

2.2 Information Collected Automatically

  • Usage Data: How you interact with the Service, features used, time spent
  • Device Information: Browser type, operating system, IP address
  • Performance Data: Service performance metrics and error logs
  • Credit Usage: Track credit consumption and billing periods

2.3 Billing Information

Payment processing is handled by Stripe. We don't store your payment card details - Stripe manages this securely and shares only necessary transaction information with us.

3. How We Use Your Information

We use your information to:

  • Provide the Service: Create AI experts, process conversations, manage your account
  • Process Payments: Handle subscriptions and billing through Stripe
  • Improve Our Service: Analyze usage patterns using aggregated, anonymized data only
  • Communicate: Send important service notifications and respond to support requests
  • Security: Ensure platform security and prevent abuse
  • Legal Compliance: Meet our legal obligations

Important: We do not use your personal data, conversations, or content to train AI models.

4. How We Share Your Information

We do not sell your personal information. We share information only in these situations:

4.1 Service Providers

  • Clerk: User authentication and account management
  • Stripe: Payment processing and subscription management
  • AI Providers: Google AI, Anthropic, OpenAI, and/or xAI process your content to generate responses but don't store or use it for training
  • Vercel: Hosting, file storage, and platform infrastructure
  • Database Providers: Secure data storage

4.2 Legal Requirements

We may disclose information to comply with laws, respond to legal requests, protect our rights, or enforce our Terms of Service.

4.3 Business Transfers

In case of merger, acquisition, or sale, your information may be transferred. We'll provide notice before your information becomes subject to a different privacy policy.

4.4 International Data Transfers

Your data may be processed by service providers located outside Australia, including in the United States. We ensure appropriate safeguards are in place for these transfers.

5. Data Security

We implement strong security measures including:

  • Encryption: Data encrypted in transit and at rest
  • Access Controls: Strict authentication and access limits
  • Monitoring: Continuous security monitoring
  • Incident Response: Procedures for handling security issues
  • Data Breach Notification: We will notify affected users of any security breaches that pose risks to your information, as required by applicable law.

Important: No internet transmission is 100% secure, but we maintain industry-standard protections.

6. Data Retention

We keep your information only as long as necessary:

  • Account Data: Until you delete your account
  • Chat History & Experts: Until you delete them or close your account
  • Billing Records: As required by tax laws (typically 7 years)
  • Usage Logs: 12-24 months for service improvement
  • After Account Closure: Up to 90 days, then secure deletion

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correct: Update your account information and data
  • Delete: Request deletion of your account and data
  • Export: Download your chat history and expert data
  • Object: Object to certain uses of your information

7.1 International Users

We respect your local privacy rights. For jurisdiction-specific information or to exercise data rights under your local laws (including GDPR, CCPA, or Australian Privacy Act), contact info@expertix.chat.

7.2 California Users (CCPA)

California residents have specific rights including:

  • Right to know what personal information is collected
  • Right to delete personal information (with certain exceptions)
  • Right to non-discrimination (we don't sell data, so no opt-out needed)

7.3 Exercising Your Rights

Contact info@expertix.chat to exercise your rights. We'll respond within 30 days or as required by applicable law.

8. Children's Privacy

Our Service is not intended for children under 13. We don't knowingly collect information from children under 13. If you're a parent and believe your child has provided information to us, contact info@expertix.chat immediately.

Users under 18 need parental consent to use our Service.

9. AI-Specific Privacy Considerations

Given our AI Service:

  • Content Analysis: AI systems analyze your inputs to generate responses
  • Processing Logs: We may log interactions for quality assurance
  • Third-Party Processing: AI providers process your content but don't store it or use it for training
  • No Training: We don't use your data to train or improve AI models
  • Limited Review: Most interactions aren't reviewed by humans unless flagged for abuse

10. Cookies and Tracking

We use cookies for:

  • Essential Functions: Authentication and basic service operation
  • Performance: Understanding how you use our Service
  • Preferences: Remembering your settings

You can control cookies through your browser, but some features may not work if disabled.

11. Updates to This Policy

We may update this Privacy Policy occasionally. We'll notify you of changes by:

  • Posting the updated policy on this page
  • Updating the "Last updated" date
  • Emailing you about material changes
  • Displaying notices in the Service

Continued use after changes means you accept the updated policy.

12. Contact Information

For fastest response on privacy matters, please use our privacy email address.